PAYMENT + ORDER STATUS

What forms of payment does Aubrey A. Extensions accept?
Why does my order keep getting canceled?
Can I change my address once my order has been placed?
Can I edit my order once it has been placed?

SHIPPING

Who does Aubrey A. Extensions ship with?
How can I track my order?
Do I need to purchase "Route Shipping Insurance"?
What is the processing timeframe?
What are U.S observed holidays?

LOST + STOLEN PACKAGES

Who is responsible for lost or stolen packages?
How can I receive assistance for a lost or stolen package?

REFUNDS + EXCHANGES

Does Aubrey A. Extensions allow exchanges?
Does Aubrey A. Extensions allow refunds?

INTERNATIONAL SHIPPING

Can we get Aubrey A. Extensions internationally?
Am I responsible for duties, taxes, and fees?

OTHER

All orders are dispatched via USPS.

We highly recommend selecting “Route Shipping Insurance” at checkout for added peace of mind.

Our processing time is typically between 3 to 8 business days to prepare your order for shipment.

Upon dispatch, you will receive an email and text notification containing your tracking number, sent to the contact details provided at checkout.

Please note that during peak sales and holidays, processing times may extend to 12 business days.

We want to inform you that orders are not processed or shipped on weekends or holidays.