Returns

PAYMENT + ORDER STATUS

What forms of payment does Aubrey A. Extensions accept?

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, and Sezzle.

Why does my order keep getting canceled?

If you encounter an error message regarding credit card authorization failure, please verify that the billing address associated with your credit card matches the billing address on your account. Additionally, ensure that you have accurately re-entered your CVN or security code, and confirm that your card is current and valid (not expired).

We have partnered with NoFraud to guarantee that all orders are legitimate. If your order is marked as "Flagged for Review," please check your email for further instructions to complete the process. Should your order be canceled after following these steps, we recommend trying a different payment method.

For further assistance, please do not hesitate to contact us at Aubreyaextensions@gmail.com

Can I change my address once my order has been placed?

Once an order has been placed, it cannot be modified after a period of 10 hours. We kindly ask that you review your order carefully and confirm the shipping address provided during checkout to ensure your package is delivered to the correct location.

If you need to update your delivery address, we recommend utilizing the UPS My Choice portal. This tool enables you to easily manage and adjust your delivery preferences. After receiving your shipping confirmation email, which will include your tracking number, please follow the UPS Tracking link to set up an account on the UPS My Choice portal and make any necessary address changes.

Can I edit my order once it has been placed?

Once an order has been placed, it cannot be modified or canceled. We kindly encourage you to review your order thoroughly before completing your purchase to ensure that all items and quantities are accurate.

SHIPPING

Who does Aubrey A. Extensions ship with?

All domestic orders ship via USPS Priority Mail.

All International orders ship via DHL or UPS.

How can I track my order?

You can track your order directly through our site by clickinghere.

Do I need to purchase "Route Shipping Insurance"?

All orders are shipped via USPS Priority Mail. We highly recommend purchasing "Route Shipping Insurance" at checkout for added protection. Should you decide to opt out of this service, please reach out to USPS directly for any issues that may arise.

If you have any additional questions, feel free to email us at Aubreyaextensions@gmail.com. Once your order has shipped, you will receive both an email and a text message to the contact information provided at checkout, which will include your tracking number.

What is the processing timeframe?

Our processing time is typically 1 to 8 business days to prepare your order for shipment. Please note that during significant sales events and holidays, processing times may extend up to 12 business days.

Additionally, we do not process or ship orders on weekends or U.S. observed holidays.

What are U.S observed holidays?

New Year's Eve: December 31st
New Year's Day: January 1st
Martin Luther King Jr. Day: January 15th
Presidents Day: Third Monday in February
Memorial Day: May 27th
Juneteenth: June 19th
Independence Day: July 4th
Labor Day: September 2nd
Columbus Day: October 14th
Veterans Day: November 11th
Thanksgiving Day: Fourth Thursday of November
Christmas Eve: December 24th
Christmas: December 25th

LOST + STOLEN PACKAGES

Who is responsible for lost or stolen packages?

While we strive to ensure the secure delivery of your packages through UPS, unforeseen circumstances may occasionally lead to lost or stolen items. Once UPS has received your package, they assume responsibility for its safe and timely delivery. Regrettably, if a package is lost or stolen during transit, it is beyond our control as the sender.

How can I receive assistance for a lost or stolen package?

We advise contacting UPS directly for prompt assistance if you encounter a lost or stolen package. They have the tools and expertise to investigate and resolve these matters.

Additionally, we offer Route Shipping Insurance at checkout to help protect against lost packages and provide added peace of mind.

We understand the inconvenience and frustration caused by lost or stolen packages and will support you as best we can during the resolution process.

REFUNDS + EXCHANGES

Does Aubrey A. Extensions allow exchanges?

Exchanges are permitted in the event of an error on our part. To initiate an exchange, please provide proof of purchase. Kindly contact our customer service at aubreyaextensions@gmail.com. Exchanges must be requested within 30 days of receiving your item.

Please note that exchanged items must be unused and in the same condition as received, including the original packaging. Upon receipt of your returned item, we will send you a confirmation email. Additionally, we will notify you once the exchanged item has been shipped, along with your tracking number.

Does Aubrey A. Extensions allow refunds?

Thank you for your purchase! We want you to be completely satisfied with your hair extensions. If you are not satisfied, you may return your order under the following conditions:

Eligibility for Return: You may return your hair extensions within 14 days of purchase. The hair must be in its original, unused condition and cannot have been worn or damaged.

Return Process: To initiate a return, please contact us at Aubreyaextensions@gmail.com to receive a return authorization.

Refund Processing: Once we receive the returned hair in our possession, we will process your refund within 2-3 days. Refunds will be issued to the original payment method used during purchase.

Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer.

Non-Returnable Items: Items that have been worn, opened, or damaged are not eligible for return.

We appreciate your understanding and are here to help if you have any questions regarding your return.

Thank you for choosing Aubrey A. Extensions!

INTERNATIONAL SHIPPING

Can we get Aubrey A. Extensions internationally?

Absolutely! We are delighted to offer international shipping to customers around the world. Our service extends to a variety of countries, enabling individuals from diverse locations to enjoy our premium hair products.

During checkout, you can select your country from the list of available options. Shipping methods, estimated delivery times, and associated costs for international orders will be displayed at that time. Please be aware that delivery times may vary depending on the destination and the selected shipping method. These estimates can be affected by customs procedures and other unforeseen circumstances.

Once your international order has been dispatched, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment's progress. Please note that tracking information and shipping options may not be available for all countries.

Am I responsible for duties, taxes, and fees?

Please be mindful of any potential duties, fees, and taxes that may apply to your international shipment.

Customers are responsible for understanding and adhering to any relevant customs regulations, duties, fees, and taxes related to the import of goods. Please note that these additional charges are not included in the product price or shipping costs shown at the time of purchase.

When your package arrives, customs authorities in your country might require you to pay duties, fees, or taxes before they release it for final delivery. Please be aware that if you do not meet these requirements, it could lead to delays or the return of the package to us.

Customs Declarations: For seamless customs processing, we will supply all required documentation, such as commercial invoices and customs declarations, based on the destination country's regulations. To help avoid any customs clearance issues, please ensure the information you provide during checkout is accurate and thorough.

Country-Specific Regulations: Customs rules and import policies differ between countries. Consult with your local customs authorities or relevant government agencies to determine the specific duties, fees, and taxes that might apply to your order.

It is crucial to consider these potential charges when placing an order for international delivery. By proceeding with your purchase, you acknowledge and accept the responsibility for any applicable duties, fees, and taxes associated with the import of your goods.