Privacy Policy

Privacy Policy 

This privacy policy informs you of how your personal information is collected, used, and shared when visiting or purchasing from www.aubreyaextensions.com

Personal Data  

While using our website, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  •   Email address
  •   First name and last name
  •   Phone number
  • Address, State, Province, ZIP/Postal code, City
  •   Usage Data

Usage Data  

Usage Data is collected automatically when visiting or purchasing from Aubrey A. Extensions.

Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, Your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the Service by or through a mobile device.

Use of Your Data  

Aubrey A. Extensions may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contract services, including security updates, when necessary or reasonable for their implementation.
  •   To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  •   For other purposes: We may use your information for other purposes, such as fraud screening data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

  •   With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service to contact You.
  •   With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

Retention of Your Personal Data  

Aubrey A. Extensions, LLC will retain your data only for as long as is necessary

for the purposes set out in this Privacy Policy. We will retain and use your

Personal Data to the extent necessary to comply with our legal obligations

(for example, if we are required to retain your data to comply with applicable

laws), resolve disputes, and enforce our legal agreements and policies.

Law Enforcement  

Under certain circumstances, Aubrey A. Extensions, LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements  

Aubrey A. Extensions, LLC may disclose your data in the good faith belief that such action is necessary to:

  •   Comply with a legal obligation
  •   Protect and defend the rights or property of Aubrey A. Extensions, LLC
  •   Prevent or investigate possible wrongdoing in connection with the Service
  •   Protect the personal safety of Users of the Service or the public
  •   Protect against legal liability

Security of Your Data  

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Data, We cannot guarantee its absolute security.

Minors 

Aubrey A. Extensions, LLC does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and know that your child has provided us with personal data, please contact Us. 

Links to Other Websites  

Our website may contain links to other websites not operated by Aubrey A. Extensions, LLC.

If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy  

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us  

If you have any questions about this Privacy Policy, you can contact us:

By email: aubreyaextensions@gmail.com

By phone number: 855-744-1774





PAYMENT/ORDER STATUS

WHAT FORMS OF PAYMENT DO AUBREY A. EXTENSIONS ACCEPT?

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Shop Pay, and Sezzle.

WHY DOES MY ORDER KEEP GETTING CANCELED?

If you receive an error message related to credit card authorization failure, double-check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid.

We have partnered with NoFraud to ensure that all orders placed are valid and legitimate. If your order is “Flagged for Review,” check your email and follow the next steps to have it finalized. 

If your order is canceled after you have completed the following steps, you will need to try using a different payment method. 

Need further assistance? Contact us at Aubreyaextensions@gmail.com

CAN I CHANGE MY ADDRESS ONCE MY ORDER HAS BEEN PLACED?

Once an order has been placed, it cannot be modified after 10 hours.

Please review your order carefully and confirm the shipping address you provide during checkout to ensure your package arrives at the correct location. 

If you need to update your delivery address, we suggest using the UPS My Choice portal. This tool allows you to manage and adjust your delivery preferences easily.

After receiving your shipping confirmation email with the tracking number, follow the UPS Tracking link to set up an account on the UPS My Choice portal and make any necessary address changes.

CAN I EDIT MY ORDER ONCE IT HAS BEEN PLACED?

Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before purchasing to ensure all items and quantities are correct.

SHIPPING

WHO DOES AUBREY A. EXTENSIONS SHIP WITH? 

All domestic orders ship via USPS Priority Mail.

All International orders ship via DHL or UPS. 

HOW CAN I TRACK MY ORDER?

You can track your order directly through our site by clicking here. 

DO I NEED TO PURCHASE ROUTE SHIPPING INSURANCE? 

All orders ship via USPS Priority Mail. We strongly encourage the purchase of “Route Shipping Insurance” at checkout. If you choose to opt out of this service, please contact USPS if you have any problems.

If you have any further questions, email us at Aubreyaextensions@gmail.com.

Once your order has shipped, you will receive an email and a text to the phone number and email address provided at checkout containing your tracking number.

WHAT IS THE PROCESSING TIMEFRAME? 

Our processing time is 1-8 Business days to prepare your order before shipment.

During significant sales and holidays, processing times may take up to 12 business days. We do not process or ship orders on weekends or U.S Observed Holidays. 

WHAT ARE U.S OBSERVED HOLIDAYS? 

  • New Year's Eve: December 31st 
  • New Year's Day: January 1st 
  • Martin Luther King Jr. Day: January 15th 
  • Presidents Day: Third Monday in February 
  • Memorial Day: May 27th 
  • Juneteenth: June 19th  
  • Independence Day: July 4th 
  • Labor Day: September 2nd
  • Columbus Day:  October 14th 
  • Veterans Day: November 11th 
  • Thanksgiving Day: Fourth Thursday of November 
  • Christmas Eve: December 24th 
  • Christmas: December 25th 

LOST/STOLEN PACKAGES

WHO IS RESPONSIBLE FOR A LOST/STOLEN PACKAGE?

While we aim to deliver your packages securely through UPS, unforeseen events can sometimes result in lost or stolen items. 

Once UPS has your package, they are responsible for its safe and timely delivery.

Unfortunately, if a package is lost or stolen during transit, it is beyond our control as the sender.

HOW CAN I RECEIVE ASSISTANCE FOR A LOST/STOLEN PACKAGE?

We advise contacting UPS directly for prompt assistance if you encounter a lost or stolen package. They have the tools and expertise to investigate and resolve these matters.

Additionally, we offer Route Shipping Insurance at checkout to help protect against lost packages and provide added peace of mind.

We understand the inconvenience and frustration caused by lost or stolen packages and will support you as best we can during the resolution process.

REFUNDS/EXCHANGES

DOES AUBREY A. EXTENSIONS ALLOW EXCHANGES? 

Exchanges are permitted if we make a mistake. If you need to exchange an item, proof of purchase is required. Please email our customer service at aubreyaextensions@gmail.com. Exchanges must be made within 30 days of receiving your item. Exchanged items MUST be unused and in the same condition as received, along with the original packaging. 

Once we receive your item, we will email you to confirm. We will also email you once the exchanged item has been shipped out to you, along with a tracking number. 

DOES AUBREY A. EXTENSIONS ALLOW REFUNDS? 

Unfortunately, we do not allow refunds. All sales are final. 

Contact aubreyaextensions@gmail.com for any questions. 

INTERNATIONAL SHIPPING

CAN WE GET AUBREY A. EXTENSIONS INTERNATIONALLY?

Of course! We are excited to provide international shipping to customers around the globe.

Our service covers various countries, so people from various locations can enjoy our hair. During checkout, you can choose your country from the list of available options. 

Shipping options, estimated delivery times, and costs for international orders will be shown at checkout. Delivery times may differ based on the destination and chosen shipping method. These times are estimates and may be impacted by customs procedures or other unforeseen factors.

After your international order is dispatched, you’ll receive a confirmation email with a tracking number. This allows you to track your shipment’s progress. Note that tracking information or shipping options are unavailable for all countries.

AM I RESPONSIBLE FOR DUTIES, TAXES, AND FEES?

Please be mindful of any potential duties, fees, and taxes that may apply to your international shipment. 

Customers are responsible for understanding and adhering to any relevant customs regulations, duties, fees, and taxes related to the import of goods. Please note that these additional charges are not included in the product price or shipping costs shown at the time of purchase.

When your package arrives, customs authorities in your country might require you to pay duties, fees, or taxes before they release it for final delivery. Please be aware that if you do not meet these requirements, it could lead to delays or the return of the package to us.

Customs Declarations: For seamless customs processing, we will supply all required documentation, such as commercial invoices and customs declarations, based on the destination country's regulations. To help avoid any customs clearance issues, please ensure the information you provide during checkout is accurate and thorough.

Country-Specific Regulations: Customs rules and import policies differ between countries. Consult with your local customs authorities or relevant government agencies to determine the specific duties, fees, and taxes that might apply to your order.

It is crucial to consider these potential charges when placing an order for international delivery. By proceeding with your purchase, you acknowledge and accept the responsibility for any applicable duties, fees, and taxes associated with the import of your goods.

OTHER

WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR AUBREY A. EXTENSIONS? 

Instagram: @AubreyAExtensions 

TikTok: @1AubreyAExtensions 

HOW CAN I BECOME A VIP MEMBER AT AUBREY A. EXTENSIONS? 

We're glad you asked! You can sign up for FREE here. 

VIP members receive first dibs on restocks, exclusive deals and promotions, and more.